Documentation

Help Center Doctor is a Zendesk Marketplace app that lives in the left navigation bar of Zendesk Support. These pages walk through every screen. If you would rather click around first, the live demo runs the same app on sample data.

Install in five minutes

Open the Help Center Doctor listing on the Zendesk Marketplace and click Install. You need to be a Zendesk admin to install apps.
Choose the account, pick a plan (Free, or Pro with a 14-day trial) and confirm. You can restrict the app to certain roles or groups on the same screen.
In Zendesk Support, click the Help Center Doctor icon in the left navigation bar. If you do not see it, reload the page.
Click Scan now. The scan reads your help center with your own permissions and never changes anything.
Open Findings and start with the critical ones.

No setup, no account, no API key

The app uses the Zendesk session you are already signed in with. There is nothing to configure before the first scan.

Guides

Scan

What the scan reads, how long it takes, Refresh versus Full rescan, the external link check and its budget.

Findings

The health score, severities, filters, grouping, hiding findings and switching rules off.

Fix Center

Which fixes exist, the apply dialog, snapshots, undo, content blocks and archiving.

Find and replace

Plain text and regular expressions, scopes, languages, previews and applying.

Bulk actions

Filters, selection, the eleven actions and how they are previewed.

Print and export

Print, PDF, HTML, Word and Markdown documents: scope, look, limits.

Templates

Built-in templates and snippets, your own, placeholders, new article from template, sharing.

Link map

Incoming and outgoing links, safe delete, redirecting links before archiving.

Settings and Activity

Thresholds, domains, rules, plan, data and privacy, the activity log and undo.

Troubleshooting

Rate limits, permissions, read-only roles, blocked pop-ups and downloads, large help centers.

Where things are

Screen	What you do there
Dashboard	Health score, counts by severity and category, most common issues, quick actions.
Scan	Start, refresh or stop a scan; run the external link check; see brands.
Findings	Review and fix findings, hide them, jump to the editor.
Find and replace	Search and replace across titles and bodies in every language.
Bulk actions	Filter and select articles, then apply one action to all of them.
Print and export	Build a print, PDF, HTML, Word or Markdown document.
Templates	Manage article templates and snippets, create drafts from them.
Link map	See who links to an article, redirect links, archive safely.
Settings	App language, thresholds, domains, rules, plan, data and privacy.
Activity	Log of scans and changes, undo, restore from a snapshot file, API usage.

Who can do what

Scanning works for any agent who can read the help center. Applying fixes, replacements and bulk actions needs a role that can edit the articles involved (a Guide admin, or an agent in the right permission group). The app reads your role when it opens and shows a read-only banner if it cannot write; you can still scan, review, preview and export.