Help Center DoctorOne price per Zendesk account. Every agent included.
Prices in US dollars per month, shown here and on the Marketplace listing. Paid plans start with a 14-day free trial, are billed by Zendesk through Stripe, and can be cancelled any time from Admin Center.
Free
$0
per account per month
- Scan up to 200 articles in the default language
- All 34 rules, health score and grade
- Full detail on 20 rules, counts on the other 14
- 50 external links checked per scan
- Find and replace and bulk actions in preview
- Print one article at a time
- Browse the built-in templates
- No fixes, no writes to your help center
Pro 14-day trial
$29
per account per month
- Unlimited articles, every language
- Full detail on all 34 rules
- 1,000 external links checked per scan
- One-click and bulk fixes with preview, snapshot and undo
- Find and replace across every article
- Bulk actions on any selection
- Print, PDF, HTML, Word and Markdown, up to 200 articles per document
- Templates and snippets, create articles from them
- Link map and safe delete
- One brand (the account's help center)
Business coming soon
$59
per account per month, 14-day trial
- Everything in Pro
- 3,000 external links checked per scan
- Multi-brand: scan and fix every help center in the account
Business goes on sale when multi-brand scanning has been verified on real accounts. Until then, Pro covers everything for one help center.
Ask about multi-brandPrices exclude any applicable taxes. The subscription is per Zendesk account (subdomain), whatever the number of agents or admins who use the app.
Plan comparison
Limits come straight from the app's plan table. Nothing on this page is enforced anywhere else.
| What | Free | Pro | Business |
|---|---|---|---|
| Articles scanned | 200 | Unlimited | Unlimited |
| Languages scanned | Default language | All | All |
| External links checked per scan | 50 | 1,000 | 3,000 |
| Health rules | All 34 run; details on 20 | All 34 with details | All 34 with details |
| One-click and bulk fixes | No | Yes | Yes |
| Find and replace | Preview only | Preview and apply | Preview and apply |
| Bulk actions | Browse and filter | Apply | Apply |
| Print / Save as PDF | 1 article at a time | Up to 200 articles per document | Up to 200 articles per document |
| HTML, Word (.docx), Markdown | No | Yes | Yes |
| Templates and snippets | Browse built-ins | Create, save, share, new article from template | Create, save, share, new article from template |
| Link map and safe delete | No | Yes | Yes |
| Snapshots and undo | Not needed (no writes) | Yes | Yes |
| Brands | 1 | 1 | Multiple coming soon |
| App languages | English, Spanish, German, French, Portuguese (Brazil) | ||
| Support | Email, 2 business days | ||
Billing questions
How do I pay?
Through the Zendesk Marketplace. When you install the app you choose a plan and Zendesk collects payment with Stripe, its payment processor for paid apps. We never see your card details; Stripe handles them and sends receipts.
What does "per account" mean?
One subscription covers one Zendesk account (one subdomain), however many agents, admins or Guide managers open the app. There is no per-agent or per-article metering.
How does the trial work?
Paid plans start with 14 free days from the moment you install. If you cancel during the trial you are not charged. After the trial the monthly price is charged automatically until you cancel.
How do I change or cancel my plan?
Open Admin Center, go to Apps and integrations, then Zendesk Support apps, choose Help Center Doctor and use Change plan or uninstall. Cancellation takes effect at the end of the current billing period; there are no pro-rata refunds for a partial month. Your Zendesk articles are never affected by cancelling, and the app's local data stays in your browser until you clear it.
What happens to my data if I downgrade to Free?
Nothing is deleted. The app simply applies the Free limits on the next scan: 200 articles, the default language and 50 external links. Snapshot files you downloaded keep working.
Do you offer yearly billing, invoices or purchase orders?
Version 1.0 is monthly only, through Zendesk and Stripe. Stripe emails a receipt for every charge. If you need something else, write to support and we will see what is possible.
Is there a refund policy?
Use the 14-day trial to make sure the app fits. After that, cancel any time and you will not be charged again; we do not refund partial months. If something is broken on our side, write to support and we will make it right.
Not sure which plan? Start with the demo.
The demo runs every plan on sample data. Add ?hcd_plan=Free or ?hcd_plan=Business to the address to see the limits in action.