Help Center DoctorWhat changed in each version
Updates reach your Zendesk account through the Marketplace after review; you get the new version the next time you refresh Zendesk. Anything that affects what the app reads, stores or writes is called out here and in the privacy policy.
Config Guardian 1.0.0
Config Guardian takes dated, hashed copies of the Support configuration (triggers and categories, automations, macros, views, ticket, user and organization fields, forms, groups, custom statuses, dynamic content, SLA policies, schedules), compares two copies or a copy with the live account, and restores one rule, a selection or everything after a simulation, with an automatic pre-restore copy, dependency rewiring, safe mode and undo. Health checks list broken references, unused rules, duplicates, views and forms with inactive fields and outdated dynamic content. Copies live in the browser, in files with a hash manifest and, on paid plans, inside the account as a custom object. Free, Pro $69 and Business $149 per account per month.
Help Center Doctor 1.1.0 and Help Center Link Checker 1.1.0
Several brands from one installation. The Brands card on the Scan page lists every brand of the account that has a help center. Pick one and the scan reads that help center with your own permissions; results, the link cache and ignored findings are kept per brand. Zendesk keeps a separate sign-in per brand, so another brand needs one click on Connect the first time: Zendesk opens a page in a new tab and signs you in to that brand without a password when you are already signed in. The earlier advice to open the app on the other brand's subdomain did not work, because Support always returns agents to the agent brand; the Brands card now says so. Available on every plan of both apps.
Security Audit & Evidence 1.0.0
Security Audit & Evidence reads the account's security configuration with the admin's own session and judges it against 40 controls: two-factor enforcement and who has not enrolled, password level, session timeouts, IP restrictions, SSO, admin count and inactive people, custom roles with sensitive permissions, third-party apps, webhooks without HTTPS or authentication, legacy targets, OAuth clients and stale tokens, API tokens before their 2027 retirement, deletion schedules, attachment settings, password access to the API, SPF, DKIM and domain verification of support addresses, help center publishing and exposure, audit log availability and long-lived sessions. A score weighted by severity, findings with the remedy and the Admin Center page, inventories of people and integrations as CSV, drift between snapshots, accepted findings with a reason, and an evidence pack (printable report, snapshot without secrets, findings and inventory CSVs, framework map, SHA-256 manifest). Controls a plan does not expose are reported as not checkable, never guessed. Business stores evidence in a custom object of the account and builds quarterly access review packs with sign-off. The 40 controls, and how to check each by hand.
Ticket Print & PDF 1.0.0
Ticket Print & PDF prints or exports one ticket from the ticket sidebar or thousands from pasted ids, a view or a search with an exact count: the whole conversation with internal notes marked, attachments listed with links, cover page, table of contents, page breaks, logo and footer, as PDF (browser print), HTML, Word, ZIP with one file per ticket plus index.csv and manifest.json, or a CSV index. Admins decide whether agents may include internal notes. Business adds runs of 5,000 tickets in files of 500, SHA-256 hashes of every file for legal holds, shared presets and an evidence record of every document. Built for the retirement of Zendesk's Print Ticket History app on 21 October 2026: the guide.
Marketplace launch
All seven apps were approved by the Zendesk Marketplace review on 17 September 2026 and are live: Help Center Doctor, Help Center Link Checker, Help Center Print & Export, Help Center Find & Replace, Help Center Article Templates, Proactive Outreach and Data Custodian.
1.0.0
Added
- Health Scan: reads articles with all translations, sections, categories, authors, user segments and permission groups; incremental refresh of changed articles; health score and A to F grade.
- 34 health rules across links (9), images (2), accessibility (3), stale content (4), structure (6), organisation (6) and languages (4), each with an explanation and how-to-fix text; per-rule disable and per-finding hide; adjustable thresholds.
- External link and image check through Zendesk's request proxy with plan budgets (50 / 1,000 / 3,000 per scan), 7-day cache, pause and resume, skip list, and a conservative "unverified" state for sites that block automated requests.
- Fix Center: replace or remove links and images, fix anchors, update retired hosts, switch to https, add alt text, publish targets and translations, unpromote, unpublish, archive, mark translations current, add labels, move to section; single or multi-finding fixes of the same kind.
- Apply dialog with per-article word-level diff, untick rows, snapshot file download before the first write, content blocks acknowledgement, archive acknowledgement, read-only detection, stop after five failures.
- Undo of the last 20 change sets per session and restore from any snapshot file, from the Activity screen.
- Find and replace: plain text or regular expression, match case, whole words, titles and bodies, language subset, visible text / links and images / raw HTML scopes, live preview.
- Bulk actions: filters by search, category, section, label, author, status, language, health and edit date; add and remove labels, move to section, change author, visibility and permission group, promote, comments, publish, mark translations current, archive.
- Print and export: print / save as PDF, HTML file, Word (.docx) and Markdown documents of selected articles, a section or a category; cover page, table of contents, last-updated line, source link, page breaks, logo, company name and footer; up to 200 articles per document.
- Templates and snippets: six built-in article templates and six snippets, custom templates with {{date}} and {{title}} placeholders, new draft from template through the API, copy snippet HTML, export and import by file.
- Link map and safe delete: incoming and outgoing links for any article, redirect selected links to a replacement, archive with a safe-to-archive check.
- Settings: app language (English, Spanish, German, French, Portuguese (Brazil)), thresholds, retired domains, skip list, link check timeout and concurrency, rules, plan information, data and privacy panel, settings export and import, clear local data.
- Plans: Free, Pro and Business limits read from the Marketplace subscription.
- Public demo of the app on generated sample data.
Known limitations
- Single brand per account; multi-brand scanning is planned for the Business plan.
- PDF output uses the browser's print dialog; there is no built-in PDF renderer.
- Images in Word documents are embedded only when publicly reachable; otherwise they become links.