Help Center Doctor
Legal

Terms of service

Effective 5 September 2026. These terms apply to the Help Center Doctor app for Zendesk, this website and the live demo. By installing or using the app you agree to them on behalf of the Zendesk account you install it in.

1. Who you are dealing with

Help Center Doctor is provided by Pablo Simón, an independent software developer based in Ireland ("we", "us"). "You" means the organisation that installs the app in its Zendesk account and the people who use it there. Help Center Doctor is not affiliated with or endorsed by Zendesk, Inc.

2. The service

The app is a client-side application for Zendesk Support that scans a Zendesk help center for content problems and lets authorised users fix them, search and replace text, run bulk actions, build documents from their own articles and manage article templates. It is distributed only through the Zendesk Marketplace and runs inside Zendesk in the user's browser. The features, limits and plans are described on the features and pricing pages and in the app itself.

3. Licence

Subject to these terms and to your subscription, we grant you a non-exclusive, non-transferable licence to use the app in the Zendesk account it is installed in, for your own internal business purposes, during the term of your subscription (or indefinitely for the Free plan while it is offered). You may not copy, modify, redistribute, sell, rent or sublicense the app, remove notices from it, or use it to build a competing product, except where applicable law allows it regardless of this clause. All rights in the app, its code, design and documentation remain ours.

4. Plans, trial and billing

  • Plans and prices are shown on the Marketplace listing and on this site in US dollars per Zendesk account per month, excluding applicable taxes.
  • Paid subscriptions are sold by Zendesk through the Zendesk Marketplace and processed by its payment processor, Stripe. Your payment relationship for the subscription is with Zendesk and Stripe under their terms; we do not see or store card details.
  • Paid plans start with a free trial of 14 days from installation. If you cancel before the trial ends you are not charged. After the trial, the monthly price is charged automatically at the start of each billing period until you cancel.
  • We may change prices or plan contents for future billing periods. Changes are announced on this site and on the listing at least 30 days before they apply to an existing subscription.
  • Zendesk may suspend the app in your account if a payment fails, in line with its Marketplace rules.

5. Cancellation and refunds

You can change or cancel your plan at any time in Zendesk Admin Center (Apps and integrations, Zendesk Support apps, Help Center Doctor) or by uninstalling the app. Cancellation takes effect at the end of the billing period already paid for; we do not issue pro-rata refunds for unused days of a period. Where Zendesk or the law requires a refund, it is handled through Zendesk and Stripe. Cancelling never affects your help center content.

6. How the app changes your help center

  • The app changes your help center only when a user with the necessary Zendesk permissions explicitly confirms a change in the app (a fix, find and replace, bulk action, link redirection, archive, undo or snapshot restore), or creates a draft from a template.
  • Before writing, the app shows the changes for review and saves a snapshot file of the affected articles to the user's computer. It offers undo during the session and restore from snapshot files afterwards.
  • You are responsible for reviewing changes before confirming them and for the content of your help center. The app carries out the changes you confirm; it does not judge whether they are appropriate.
  • Some Zendesk behaviours cannot be reversed by the app: saving an article body through the Zendesk API converts content blocks (Guide Enterprise) into plain content, and archived articles can only be restored in Zendesk Guide. The app warns about both and asks for acknowledgement; by confirming, you accept these effects.
  • Keep the snapshot files the app downloads. They are your means of restoring content if a change turns out to be wrong.

7. Your responsibilities and acceptable use

  • Use the app only in Zendesk accounts you are authorised to administer and only with content you are entitled to modify.
  • Comply with Zendesk's terms, including the Zendesk Marketplace terms and API usage rules, and with applicable law.
  • Do not use the app, its documents or any of its features to bulk-export, scrape, mirror or resell help center content or Zendesk data in breach of Zendesk's terms or third-party rights. Documents are for reading and reviewing your own articles.
  • Do not attempt to circumvent plan limits, tamper with the app's code inside Zendesk, or use it to interfere with the Zendesk service or with the websites the link checker contacts.
  • Do not use the app to store or process content that is unlawful or that you have no right to hold.

8. Privacy

The app has no server and sends no data to us. What it reads and stores in your browser is described in the privacy policy, which forms part of these terms.

9. Support and availability

We provide support by email at support@helpcenterdoctor.app and aim to answer within two business days (Monday to Friday, Irish time). The app depends on the Zendesk platform and API. Zendesk may change or withdraw APIs and Marketplace features at any time, which can affect or interrupt the app; we will do our best to adapt but do not promise uninterrupted availability or that every feature will remain available. We may update the app at any time; updates are delivered through the Zendesk Marketplace and described in the changelog.

10. Warranty disclaimer

The app, this website and the demo are provided "as is" and "as available". To the fullest extent permitted by law we exclude all warranties, express or implied, including fitness for a particular purpose and non-infringement. In particular, we do not warrant that the app will find every problem in your help center, that external link checks are conclusive, or that documents it generates reproduce every formatting detail of your articles.

11. Limitation of liability

To the fullest extent permitted by law: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, data or goodwill, arising out of or related to the app or these terms, however caused; and (b) our total liability for all claims arising out of or related to the app or these terms is limited to the fees you paid for the app through the Zendesk Marketplace in the twelve months before the event giving rise to the claim. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud.

12. Termination

You may stop using the app at any time by uninstalling it. We may suspend or end your licence if you materially breach these terms and do not remedy the breach within 14 days of notice, or immediately if the breach cannot be remedied or if Zendesk requires it. We may withdraw the app from the Marketplace; in that case existing subscriptions end at the close of the current billing period. Sections 3, 6, 10, 11, 13 and 14 survive termination.

13. Changes to these terms

We may update these terms from time to time. The current version, with its effective date, is always at this address. For material changes we give at least 30 days' notice on this site and, where possible, on the Marketplace listing or by email to the installing admin. Continued use of the app after the effective date of a change means you accept it; if you do not, uninstall the app before that date.

14. Governing law

These terms are governed by the laws of Ireland. Any dispute that cannot be settled amicably is subject to the exclusive jurisdiction of the courts of Ireland, without prejudice to mandatory consumer protections that may apply where you are located.

15. General

If a provision of these terms is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them to a successor of the business. These terms and the privacy policy are the whole agreement between you and us about the app; they do not replace your agreement with Zendesk.

16. Contact

Pablo Simón, Ireland. support@helpcenterdoctor.app