Help Center Doctor
Support

Talk to the person who built it

Help Center Doctor is developed and supported by one person. Email support@helpcenterdoctor.app and you will get an answer within two business days (Monday to Friday, Irish time), usually sooner.

Before you write

Many questions are answered in the docs:

  • Troubleshooting: rate limits, 403 errors, read-only roles, blocked pop-ups and downloads, content blocks, archived articles, brands, large help centers, unverified links, clearing local data.
  • FAQ: privacy, permissions, plans, safety of changes.
  • Pricing: billing, trial, cancelling.

What to include

  • Your Zendesk subdomain and the plan you are on.
  • Browser and version, and whether you use Zendesk Agent Workspace.
  • The screen you were on and the steps you took.
  • The exact error text from the Activity screen, or a screenshot.
  • Roughly how many articles and languages your help center has, and whether it is Guide Enterprise with content blocks.

Please never send passwords, API tokens or your customers' personal data. Article content is rarely needed; we will ask if it is.

What we can and cannot see

The app has no server, so we cannot look at your help center, your findings or your settings. Support works from what you send us. The Settings backup export (thresholds, domains, rules) and the Activity log text are usually enough to reproduce a problem on our side with sample data.

Known limitations in version 1.0.0

  • One brand per account: the help center of the subdomain you are signed in to. Multi-brand is planned for the Business plan.
  • External links behind login walls, bot protection or slow servers are reported as unverified, not broken. Only 404 and 410 answers count as broken.
  • Saving an article body through the Zendesk API converts content blocks (Guide Enterprise) into plain content; the app warns and prefers metadata-only fixes.
  • Archived articles cannot be restored by the app's undo; use Guide, Manage articles, Archived.
  • Undo history lives in the session and is lost when the tab closes; snapshot files are permanent.
  • Documents hold up to 200 articles. PDF is produced by your browser's print dialog, so page size and margins come from there. Images in Word documents are embedded only when publicly reachable.
  • Templates, settings and the scan cache are stored per browser; share them with the export and import buttons.
  • Free plan: 200 articles, default language, 50 external links per scan, no writes.

Feature requests

Send them to the same address with a sentence on the problem you are trying to solve. Requests that fit the app's rule of "nothing leaves your account" are the most likely to be built. The changelog shows what has shipped.

Security

If you believe you have found a security issue in the app or this site, email support@helpcenterdoctor.app with "Security" in the subject. Please give us a reasonable time to fix it before disclosing it publicly. We do not run a bug bounty but will credit you in the changelog if you wish.

Zendesk-side problems

If Zendesk itself is slow or down, the app will show timeouts and rate-limit messages. Check Zendesk's status page and try again later; nothing needs to be done on the app's side.